Missguided shoppers left out-of-pocket after the fashion brand failed won't get their money back, say the administrators winding up the company.
Teneo, which is running the business until new owner Frasers Group takes over, said the company won't be able to honour refunds to customers.
It means shoppers like Steph Eady, who sent back £190 of clothes, are left to claim through their credit card.
When a firm goes bust, customers are often last on the list for repayments.
"I was looking for a dress for a friend's wedding so I naturally ordered lots of options to try on," Mrs Eady said.
She returned seven items, but didn't receive her money back.
"I messaged Missguided on Twitter and they told me it was delayed by a technical issue but I would get it.
"Now I've had an email basically saying, 'You're not going to get your refund,'" she said.
