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Missguided shoppers will not get refunds for returns

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Posted: 15/06/22 - 09:47
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Missguided shoppers left out-of-pocket after the fashion brand failed won't get their money back, say the administrators winding up the company.

Teneo, which is running the business until new owner Frasers Group takes over, said the company won't be able to honour refunds to customers.

It means shoppers like Steph Eady, who sent back £190 of clothes, are left to claim through their credit card.

When a firm goes bust, customers are often last on the list for repayments.

"I was looking for a dress for a friend's wedding so I naturally ordered lots of options to try on," Mrs Eady said.

She returned seven items, but didn't receive her money back.

"I messaged Missguided on Twitter and they told me it was delayed by a technical issue but I would get it.

"Now I've had an email basically saying, 'You're not going to get your refund,'" she said.

I Call Bull: Seems mightily unfair but not really surprising i guess although if you ordered (as the case in point in this article) loads of stuff to "try on" with a view of returning it for a refund (most likely AFTER its been used for the event) then you've got whats coming to you. That said it is unfair on those who genuinely want/ need a refund.
Still calling bull though!!!!!

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4 Comments
12 days
2 upvotes
This is outrageous and should be looked into
17 days
3 upvotes
What do people expect when the company has gone broke?
17 days
2 upvotes
Seems very unfair and a will leave a bad taste in a lot of customers mouths
17 days
2 upvotes
This should be factored into the valuation of the business when it was sold so loyal customers don't get gouged like this